Returns and Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, simply contact our customer service at support@boutique-gala.com to start your return process. You must provide your order number, which you received in an email or on a paper invoice directly from us.

If your return is accepted, we will send you our return address as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions about returns at support@boutique-gala.com.

All returned items must be returned to our warehouse in Germany (Warehouse Address: Wandsbeker Zollstrasse 81, 22041 Hamburg, Germany).

For every returned item, a $10 administration fee will be charged.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item so that we can assess the problem and resolve it.

Exchange
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Refund
Once we receive your return package, we will process the inspection within 7 business days and issue you a full refund within this timeframe. Once the refund is processed, you should receive the money back in your account and statement within 3-5 business days (depending on your bank, credit card or payment processor).

Please note that it may take time for your bank or credit card company to process and post the refund. If it has been more than 15 business days since we approved your return, please contact us at support@boutique-gala.com.

As our items are shipped from our warehouse in Germany, there may be transit times which we have no control over. If the items are already on their way to you, no refunds are possible. Please wait until you have received the items and then return them to us.

Contact Information

Store Name: Boutique Gala

Company Name: Retail Unlimited Service Limited

Company Address: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong

Warehouse address: Wandsbeker Zollstrasse 81, 22041 Hamburg, Germany

Company Number: 79034888

Phone: +1 765 436 6936

Email: support@boutique-gala.com

Monday to Friday | 09:00 - 17:00 (EDT)
Weekends | 11:00 - 16:00 (EDT)

We aim to respond to your inquiries within 24 hours.

Or contact us on our Contact Page.