FAQ
What is your return policy?
You have 60 days from the receipt of your order to return an item if you are not satisfied. Returned items must be in perfect condition, unworn, and with their original tags attached.
As we aim to process orders as fast as possible, you must request any changes or cancellations within 15 minutes of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.
How can I return an item?
To initiate a return, please contact our customer service by email at support@boutique-gala.com to obtain a return number and detailed instructions. Return shipping costs are the customer's responsibility unless the item is defective or there was an error on our part.
What are your delivery costs?
We offer free delivery on all orders across the United States.
Do you ship internationally?
Currently, we deliver only in the United States.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package. You can also use our Track your order page.
What payment methods do you accept?
We accept the following payment methods:
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Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay
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Mobile payments: Apple Pay, Google Pay
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Shop Pay
Contact Information
Store Name: Boutique Gala
Company Name: Retail Unlimited Service Limited
Company Address: Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong
Warehouse address: Wandsbeker Zollstrasse 81, 22041 Hamburg, Germany
Company Number: 79034888
Phone: +1 765 436 6936
Email: support@boutique-gala.com
Monday to Friday | 09:00 - 17:00 (EDT)
Weekends | 11:00 - 16:00 (EDT)
We aim to respond to your inquiries within 24 hours.
Or contact us on our Contact Page.